Your clinic decides why and how client information is used: it is the data controller. Tena Care stores and processes that information only to run the platform for you: we are the data processor. We do not sell, share or use client information for anything else.
Health information is sensitive personal data. Your clinic collects each client's consent (the intake form records it with date and time), gives each staff member their own account, and keeps two-step sign-in on where possible.
The platform, including MetabEngine, lab-report reading and Claude-written summaries and translations, is clinical decision support and education. It does not diagnose or treat. A qualified clinician reviews every result, plan and document before it reaches a client, and remains responsible for clinical decisions.
Each clinic has its own database, files and nightly backups. Lab reports and documents are sent to Anthropic (Claude) only when someone in your clinic uses a Claude feature. Tell us if your clinic needs all data to stay in Ethiopia, so we can agree the right set-up with you.
If we learn of a breach affecting your clinic's data, we tell you without delay, so that you can meet your duty to notify the authority and affected clients within 72 hours.
Admins can download everything at any time (Plan & billing → Download all our data). If you leave, your data stays available for export for 30 days, then is deleted with its backups.
Plans are paid monthly or yearly in advance. If payment is late, the platform keeps working for a short grace period, then becomes read-only (sign in, view and export) until payment is recorded. Clients keep their portal.
The 10 Pillars of Health Integration Protocol, the LLCS framework, MetabEngine and the Tena names belong to TENA HOLISTIC. Your subscription lets your clinic use them with your clients; it does not transfer them.
Questions: yes@markos.app